Privacy Policy

1. Who we are

The data controller is UnlockMaker Inc., trading as UnlockMaker.

UnlockMaker Inc.
32 Bagrationi St
Batumi, Georgia
Email: support@unlockmaker.com

UnlockMaker operates unlockmaker.com and provides access to EZ Phone Help unlock guides. See the legal notice for trader details.

When we refer to "personal information" or "personal data," we mean information that identifies you or can reasonably be linked to you.

2. Information we collect

We collect information you provide directly, information generated when you use the platform, and limited technical data from your browser or device.

Account and identity information

• Email address
• First and last name (if provided during signup)
• Clerk user ID and authentication session data

Account authentication is handled by Clerk. Clerk may set cookies and process login data under its own privacy policy.

Enrollment and billing information

• Email address used at checkout
• Subscription or membership status used to grant EZ Phone Help access
• Payment is processed by YouTube / Google for the EZ Phone Help channel membership. UnlockMaker does not receive your full card number.
• Access grant status and activation timestamps

YouTube / Google processes membership payments. UnlockMaker does not store full payment card numbers, CVV codes, or complete billing addresses on our servers.

Intake quiz and device information

When you complete an intake form or eligibility quiz, we collect the answers you submit. Depending on the lock type you select, this may include:

• Phone brand, model, and device type
• Carrier or network
• Country or region
• IMEI or serial number
• Lock reason (for example blacklist, finance lock, or lost/stolen report)
• Android version or Gmail account status (for FRP scenarios)
• Source page and session identifier linking pre-login submissions

Only provide device identifiers you are comfortable sharing. IMEI and serial numbers can identify a specific device.

Platform usage and activity logs

We record events tied to your account, including:

• Sign-up and sign-in
• Intake quiz completion
• Checkout and access disclosure views
• Payment completion and subscription cancellation
• Guide unlocks, guide views, and video opens
• Tool link clicks
• Voucher unlocks and copies
• Terms or Privacy Policy link clicks
• Dashboard visits

Activity records may include the page path and structured metadata (for example lock type, guide ID, or intake answers).

Support and communications

• Support ticket subject, message, device model, lock type, and reference ID
• Ticket status and submission timestamp
• Email correspondence with support

Unlock AI chat data

• Messages you send to Unlock AI and assistant responses
• AI usage logs, including model name, token counts, and estimated cost
• Rate-limit and timeout status for abuse prevention

You may delete your AI chat history from the dashboard. Usage logs may be retained for billing, abuse prevention, and service improvement.

Premium unlock and consent records

When you unlock individual guides or member perks, we store the resource unlocked, timestamp, and (for EU/UK users) digital content consent text and consent time. Audit metadata may include country code and browser user agent at the time of unlock.

Technical, device, and location information

When you interact with our servers, we derive limited technical context from request headers, including:

• Approximate location (country, region, and city from IP geolocation)
• Timezone and preferred language from browser headers
• Browser name and version, operating system, and device type
• User agent string
• A one-way cryptographic hash of your IP address (we do not store raw IP addresses in our user profile records)

Cookies and local storage

• Authentication cookies set by Clerk to keep you signed in
• UI preference cookies, such as sidebar open/closed state
• Local storage for an anonymous intake session ID before you create an account
• Analytics via Vercel Analytics only after you accept optional cookies. Manage this in Cookie settings or the Cookie Policy

3. How we collect information

• Directly from you when you sign up, complete intake forms, submit support tickets, or chat with Unlock AI
• Automatically when you browse pages, use the dashboard, or call our APIs
• When you complete a YouTube channel membership and use the members-only access URL
• From Clerk when you authenticate or when account lifecycle webhooks fire
• From your browser or device through cookies, local storage, and standard HTTP headers

4. How we use information

We use personal information to:

• Create and manage your account and EZ Phone Help access
• Deliver dashboard access, guides, videos, tools, and member perks
• Personalize content based on your lock type and device details
• Process subscriptions and maintain billing dispute records
• Send activation emails and account-related service messages
• Provide customer support and respond to tickets
• Operate Unlock AI and enforce usage limits
• Monitor platform security, prevent abuse, and enforce our Terms of Service
• Screen unlock attempts for stolen or disputed devices, including IMEI or serial, lock type, and the name and email of the person submitting the attempt when we have them
• Analyze usage to improve guides, UX, and reliability
• Comply with legal obligations and resolve disputes

We do not sell your personal information. We do not use intake IMEI data to perform unlocks on your behalf or to broker unlock codes.

5. Legal bases for processing (EEA and UK)

If you are in the European Economic Area or United Kingdom, we process personal data on the following bases:

• Contract: to provide EZ Phone Help access, billing, and support you requested
• Legitimate interests: to secure the platform, prevent fraud, screen unlock attempts against stolen-device records, analyze usage, and improve our services, balanced against your rights
• Consent: optional analytics cookies, and where required for EEA/UK/CH immediate delivery of digital content (premium unlock consent)
• Legal obligation: where we must retain records for tax, accounting, or regulatory purposes

6. How we share information

We share personal information only as needed to operate the platform:

• Clerk: authentication, account management, and session security
• YouTube / Google: channel membership checkout and recurring billing
• Neon: PostgreSQL database hosting where account and activity data is stored
• Vercel: website and API hosting, edge geolocation headers, and analytics
• OpenRouter: routes Unlock AI chat requests to the configured language model provider (currently DeepSeek via OpenRouter)
• Fraud and device-screening providers: when you submit an unlock attempt we may send device identifiers (IMEI or serial), brand, model, lock type, referrer, and available contact details for the person attempting the unlock (name, email, IP address, and approximate city or country)

When you use Unlock AI, the content of your messages and recent chat history needed for context is transmitted to our AI infrastructure provider to generate a response.

We may also disclose information if required by law, court order, or government request, or to protect the rights, safety, and security of UnlockMaker, our users, or the public.

If UnlockMaker is involved in a merger, acquisition, or asset sale, user information may transfer as part of that transaction subject to this Privacy Policy.

7. International data transfers

UnlockMaker Inc. is established in Georgia. Our service providers may process data in the United States, the European Union, and other countries. Georgia and the United States are not covered by an EU adequacy decision for all processing. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms for transfers from the EEA, UK, or Switzerland.

We do not currently appoint an EU Article 27 representative. EEA, UK, and Swiss residents can contact support@unlockmaker.com for privacy requests and may complain to their local supervisory authority.

8. Data retention

We retain personal information for as long as your account is active and as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

• Account, subscription, intake, activity, support, and premium unlock records are kept while you remain a member and for up to 24 months afterward, unless a longer period is required for a dispute
• EEA/UK/CH digital-content consent records are kept for at least the statutory limitation period applicable to the contract (typically up to 6 years)
• Payment event records may be retained for accounting, tax, and chargeback resolution
• Pending access grants and activation tokens expire after 14 days if not claimed
• AI chat messages persist until you delete them or your account is deleted, subject to backup and usage-log retention

We may retain anonymized or aggregated data that no longer identifies you.

9. Security

We use administrative, technical, and organizational measures designed to protect personal information, including encrypted connections (HTTPS), hashed IP storage, webhook signature verification for payment events, and access controls on member-only routes.

No method of transmission or storage is completely secure. You are responsible for safeguarding your login credentials and activation links.

10. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to data portability or withdrawal of consent where processing is consent-based.

You can take the following actions directly:

• Update profile information through your Clerk account settings where available
• Delete Unlock AI chat history from the dashboard
• Cancel your subscription to stop future billing

For other requests (access, correction, deletion, restriction, objection, or portability), email support@unlockmaker.com from the address associated with your account with the subject "Privacy request". We respond within 30 days where GDPR or UK GDPR applies. We may need to verify your identity before fulfilling a request.

EEA and UK residents may lodge a complaint with their local data protection authority. California residents may have additional rights under the CCPA/CPRA, including the right to know, delete, and opt out of sale or sharing. We do not sell personal information.

11. Children's privacy

UnlockMaker is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us data, contact us and we will delete it.

12. Third-party links

Our guides link to external websites and software vendors. Those sites have their own privacy practices. We are not responsible for how third parties handle your information after you leave UnlockMaker.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will revise the "Last updated" date when we do. Material changes may be communicated by email or a notice on the platform where appropriate.

14. Contact us

Email: support@unlockmaker.com

Support hours: Monday–Friday, 9am–6pm EST. We aim to respond within one business day.